In this ever evolving situation, here is what you need to know.
Hello to all our International shoppers!
Our online store is open with orders being dispatched daily Monday-Friday.
We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.
We ship your order from our warehouse in US, CHINA. Social distancing requirements and a reduction in air freight capacity is causing delays across our delivery networks.
Please understand the above is subject to change as the situation changes daily. We will do our best to keep you, our valued customer, informed.
Update 30 November, 2021
COUNTRIES WE SHIP TO
Ccharming is thrilled to provide service to our international shoppers.
Our online store ships to the following countries:
- New zealand
- Saudi Arabia
- United Arab Emirates
Orders are dispatched Monday to Friday, excluding public holidays.
Our carriers offer a door-to-door service, so please ensure that someone is available at the nominated delivery address to sign for your items and receive the delivery.
Couriers will not leave parcels unattended if you have not opted for this option at the time of placing your order. If you are not available to accept your delivery, a delivery slip will be left at the delivery address. It is the customer’s responsibility to contact their local post to arrange redelivery or collection.
All international orders placed on ccharming.com will incur a flat delivery fee of $19.99, if not exceeding 1kg. Orders above 1kg will be subject to an additional fee based on the weight added.
IMPORTANT THINGS TO BE MINDFUL OF WHEN SHOPPING WITH US ONLINE
All orders are fulfilled and dispatched from our warehouse facilities in US, CHINA.
Please be aware that customs, duties and sales taxes may be applicable to your order. This is not something that Ccharming can control nor prevent and will NOT be held accountable for any fees that may apply.
Please note the following is not available for our international customers nor on our international orders:
- Free returns options
TRACKING YOUR ORDER
Once we’ve shipped your order, we will update you with your tracking details and instructions via email. For any queries related to tracking, please contact our Ccharming Customer Care Team here.
ESTIMATED DELIVERY TIME
Our parcels are delivered via Standard service and generally delivered within a 10-15 business day period for metro areas. For remote areas please allow up to 18 business days for receipt of parcel.
Please be aware that delivery times will vary due to customs controls that Ccharming, unfortunately, has no control over.
These timeframes are estimates, and our carrier endeavors to meet these estimates at all times.
If a delivery attempt is made but is ultimately unsuccessful, please contact your local post to arrange redelivery or collection. Failure to do so does not constitute grounds to cancel your order.
CUSTOMS AND REGULATIONS
All orders are shipped from our headquarters. Once a parcel reaches its country of destination, the customer is responsible for any additional customs fees that may apply.
Duty charges are determined by the country of destination. Unfortunately, this is not something Ccharming has control over; therefore, Ccharming is unable to advise what duties may apply.
Where parcels are held for an extended or delayed period of time by customs or quarantine authorities, you (the addressee) will be contacted directly by these parties to advise of this.
When tracking your parcel online, you may also notice the status of a Possible Delay, which may indicate that your parcel has been delayed by customs.
Inspection of international parcels by local and international custom authorities is a standard process when sending or receiving parcels to and from internationally.
Generally, parcels continue their journey and are delivered smoothly and quickly.
If your parcel is held by customs or quarantine authorities, it is generally due to the following factors:
The parcel needs to be inspected further;
An import duty needs to be paid.
In the event of the above factors occurring, authorities will be in touch with you directly. Ccharming is not notified and cannot control this process if and when any of the above occurs. Ccharming sends all parcels with Post.
Neither Ccharming nor Post can answer questions about things the authorities keep, and unfortunately, there is nothing either party can do to speed up customs-related processes.
ONLINE RETURNS POLICY | TERMS AND CONDITIONS
To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.
The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
Delivery charges will not be refunded.
Please Note: Our free returns is not available on international orders.
WHAT IF MY ITEM IS FAULTY?
Ccharming is committed to honouring its obligations at law and providing you with an appropriate remedy.
Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any issues whatsoever, please get in contact with us at firstname.lastname@example.org
OF FURTHER IMPORTANCE
Generally, your parcel will have a smooth journey and will be delivered promptly to you, however, we cannot guarantee that your parcel will or will not be charged any customs taxes or duties.
Any customs or import duties are charged once the parcel reaches its country of destination. These charges must be paid by you (the recipient) of the parcel and not Ccharming.